Refund Policy

At PixPaint.in, we are committed to delivering digital portraits that exceed your expectations. While we strive for customer satisfaction, it’s important to note that due to the unique and personalized nature of our digital portraits, we do not offer refunds after the delivery of the final artwork.

Refund Eligibility:

1. Cancellation before Processing: You may request a refund if you cancel your order before our artists begin processing your portrait.
2. Quality Concerns: In the rare event that the delivered portrait does not meet our quality standards or if there are errors attributable to our team, we will work with you to make the necessary revisions or provide a refund.
3. Cancellation during Processing: If you choose to cancel your order while it is still in the processing stage, a partial refund may be considered based on the work completed.

How to Request a Refund:

• Contact Customer Support: If you believe you are eligible for a refund, please contact our customer support team at support@pixpaint.in within 7 days of receiving your final portrait.
• Provide Details: Clearly outline the reasons for your refund request, and include supporting information such as images or descriptions illustrating the quality concerns.

Refund Processing:

• Refund Method: Refunds will be processed through the original payment method used during the purchase.
• Timeframe: Refund processing times may vary depending on your payment provider. Please allow up to 10 business days for the refund to reflect in your account.

Exceptions:

• Customization Issues: Refunds will not be granted for concerns related to the chosen customization options (e.g., background choice, color preferences) as these are part of the personalized nature of our service.
• Customer Error: Refunds will not be issued for errors or dissatisfaction that result from customer-provided photos or instructions.

By placing an order with PixPaint.in, you acknowledge and agree to the terms outlined in this refund policy.

For any further inquiries or assistance, please contact our customer support team at support@pixpaint.in.

PixPaint.in reserves the right to update or modify this refund policy at any time without prior notice. It is the customer’s responsibility to review this policy periodically for changes.